PrivacyPolicy

If you contact the clinic — by telephone, by message, or through the enquiry form on this website — you may provide your name, your contact details and the details of your enquiry. That information is used to respond to you and to arrange an appointment where you ask us to. Please do not send sensitive health information through general messages; anything clinical is discussed with Nurse Hayley directly.

Enquiry details are used to reply to you and to organise your appointment. Any clinical records created in connection with a treatment are kept separately from general website enquiries and are handled in line with professional record-keeping obligations.

Appointments are booked through a third-party booking platform, which you reach through the booking link on this website. When you use that link you are leaving this website, and any information you enter there is handled by that platform under its own terms and privacy policy, which Phoenix Aesthetics does not control.

This website uses only what is needed to load pages correctly, together with basic measurement of how pages are used so the site can be improved. Measurement of this kind is concerned with general usage patterns rather than identifying individual visitors. Most browsers allow you to block or delete cookies through their own settings.

This website links to the clinic's Instagram and Facebook profiles, and to the booking platform. Those services are operated independently, and their own privacy policies apply once you follow a link away from this website.

Access to enquiry and appointment information is limited to the clinic, and reasonable measures are taken to keep it secure. No method of transmitting information over the internet can be guaranteed completely secure, so please contact the clinic by telephone if a matter is sensitive or urgent.

Information is kept only for as long as there is a reason to keep it — for example, to answer your enquiry, to manage your appointment, or to meet professional and legal record-keeping obligations that apply to clinical records. You can ask the clinic what is held about you at any time.

Under UK data protection law you have rights over your personal information, including the right to ask for a copy of it, to ask for it to be corrected, to ask for it to be deleted where that is possible, and to object to certain uses of it. To make a request, contact the clinic using the details below. You also have the right to raise a concern with the Information Commissioner's Office at ico.org.uk.

Privacy questions and requests can be raised with Phoenix Aesthetics Ltd by telephone on 07918 080715, in writing to 7 Coed Fedwen, Birchgrove, Swansea SA7 0HA, or through the contact page. See also our terms and cancellation information.